Q2 2019

www.wealthandfinance-news.com 14 Wealth & Finance International - Q2 2019 There can be little doubt that Aspray have forged an incredible reputation on the back of a diligent and comprehensive approach to their work. Working primarily on two fronts – to make sure that policyholders are treated fairly by insurers and and the customer’s property is reinstated to its pre-loss condition as swiftly as possible. As Andrea takes a moment to explain in more detail: “Aspray deals with property claims that arise for a wide variety of reasons. Some are weather-related, with damage caused by wind, flooding, snow or even drought. Other property claims relate to fire, vehicle impacts, fuel spillages, vandalism or malicious damage by tenants. No two claims are identical. Whatever the reason for the claim, we can step in from the outset, if instructed by the client, or even midway through, if the policyholder is struggling to gain their fair entitlement. “Ultimately, we aim to reduce the hassle for the home or commercial premises owner and represent them in negotiations with their insurer or the insurer’s loss adjustor.” We are successful because we are dedicated to our customers, operating to a “Working in the Customer’s best interests” (TCF) ethos. Indeed, as Andrea continues, Aspray feel that more people would instruct a loss assessor if they were more aware of the specific legal responsibilities of property owners. “We feel that it is not generally known that, under the terms of legislation introduced in 2013, property owners actually become responsible for the health and safety of tradespeople working on repairs such as re-roofing, rewiring, refitting a kitchen and so on in specific circumstances. The law makes the property owner the responsible person for the repairs project, unless they appoint someone else to be the project leader. If more consumers knew this, we believe more would instruct a loss assessor like ourselves, thus removing that legal obligation from their shoulders.” Aspray : A Loss Assessor Working for Their Client’s Best Interests Aspray Limited manages residential and commercial property damage insurance claims nationwide, working to ensure that policyholders get their fair entitlement from their insurer. In February, Aspray was recognised in the Wealth & Finance Global Business Excellence programme as the ‘Most Outstanding Claims Management Service’ for 2019. Eager to find out more, we spoke with the firm’s Director, Andrea Loasby, who offered more insight into Aspray’s dedicated customer service. Finally, Andrea moves on to comment on Aspray’s future as they look to reinforce their impressive position in the market. “We have just commissioned our own research survey into home insurance and awareness of the role that loss assessors like ourselves play. We found much confusion in the market, with nearly half of all people believing that only the policyholder can handle their property insurance claim and the same sort of proportion not knowing the difference between a loss assessor and a loss adjuster. 9% also believe there is no difference.” Website: https://aspray.com/ Telephone: +44 (0)800 077 6705 Feb19582