Wealth & Finance International - Business Awards 2016

Business Awards 2016 14 Best Financial Cloud Provider 2016 & Award for Excellence in Client Service Eze Castle Integration is a global provider of private cloud solutions, technology and cybersecurity services to more than 650 alternative investment firms worldwide. The firm’s VP of Marketing Mary Beth Hamilton talks us through the solutions which have changed the investment technology market for the better. Company: Eze Castle Integration Name: Mary Beth Hamilton, vice president of marketing Email: [email protected] Web Address: www.eci.com Telephone: US: +1 800 752 1382 UK: +44 207 071 6802 Singapore: +65 6622 2345 Hong Kong: +852 3189 0101 From delivering fully-managed IT solutions for new fund launches to supporting multi-billion dollar funds, Eze Castle Integration’s team is experienced and 100% focused on great client experiences. With presences in major financial centres around the world including New York, Hong Kong and London, the firm offers a truly global reach, which is key to achieving its ongoing mission; to provide the highest possible quality of client support, as Mary Beth outlines. “Part of Eze Castle’s ongoing mission is providing every client with dedicated account management. This service not only builds strong relationships and trust with our clients, but also ensures their businesses continue to thrive and IT environments remain secure, resilient, available and robust. Additionally, the company offers consulting as a service and a year round, 24/7 Global Support Desk, which is managed by IT experts, not machines. “Overall, it is our outstanding reputation, commitment to the customer’s mission as our own and focus on both the immediate and long-term needs of a firm that attract and retain clients.” Alongside their client focused approach, it is the firm’s technological offering which draws clients to the company according to Mary Beth, who provides more detail on the solutions Eze Castle Integration offers. “Eze Castle Integration has successfully built a world-class reputation upon our customer centric approach, tailored solutions for the financial sector and team of IT experts. “Our Eze Private Cloud is built to deliver the high performance, applications and exceptional user experience demanded by hedge funds, private equity firms and the greater investment industry. Solutions delivered via the Eze Private Cloud include the Eze Managed Suite, which is a fully managed IT solution that provides flexibility and simplified IT operations. The hosted IT solution combines a robust, highly secure private infrastructure with key business applications and professional IT management. “In addition, firms also use the Eze Private Cloud infrastructure for hosting of critical business applications from order management systems to accounting and CRM systems. Eze Castle’s private cloud infrastructure provides clients easy access to an enterprise-grade private environment with the latest hardware and software without capital expenditures, expensive upgrades or ongoing maintenance and monitoring. “Fundamentally, technology is not just what we do, it is who we are, and we keep our clients at the core of our business plans. What separates Eze Castle Integration from its competitors is the multifaceted suite of services we have built within the Eze Private Cloud, coupled with our unparalleled client service and robust thought leadership program.” Moving forward, Mary Beth emphasises the firm’s focus on staying ahead of trends in the industry in order to offer the most relevant, innovative solutions. “The trend of cybersecurity has impacted and will continue to impact on our business offerings such as the recent launch of our new service Eze Managed Phishing and Training. The Eze Phishing & Training Service is a fully-managed cybersecurity training solution. Through controlled phishing simulations, the program tests employees’ responses to phishing attacks and provides ‘in-the-moment’ security education.” BU160018 Eze Castle Integration Inc