Wealth & Finance International - Business Awards 2016

Business Awards 2016 16 The Corporate Transformation Award for Market-Led Solutions Frama is an international company with its headquarters in Switzerland providing solutions for the secure handling of sensitive and financial data. We invited Lenny Wood to tell us more. Company: Frama Ltd. Address: 15 Limes Court, Hoddesdon, Hertfordshire, EN11 8EP Phone: +44 1992 45 11 25 Fax: +44 1992 46 64 53 Email: [email protected] Website: http://www.frama.co.uk/ Since it was established more than 45 years ago, the Frama Group has been providing innovative solutions for the secure handling of sensitive and financial data. The firm’s hardware and software applications are used in a broad spectrum of applications worldwide. Examples include the management and flow of postage funds between Royal Mail, customer bank accounts and the Frama Online management system. In addition to franking systems, the extended Frama mailroom offering includes letter openers, folder inserters and MailTrace tracking software. Frama also offers a suite of digital solutions including RMail: a registered email platform offering encryption, e-signature, large file transfer and legal, verifiable proof of delivery and content, digital document handling and security systems: High security shredding and X-ray scanning. Using a combination of physical and digital products, Frama are able to offer a complete end-to-end document handling solution. Lenny explains the firm’s approach to working with new clients and how it aims to secure a good outcome right from the start. “Here at Frama we offer all customers a consultative approach through our network of account management professionals. During the consultation process we will discuss all current processes and expenditure and look to make improvements in efficiencies as well as cost savings. Frama excel at customer service and this has been a great differentiator for us over the years. In addition, our new offering provides a one-stop shop for potential customers, providing all aspects of document handling in one place.” In order to ensure that all staff are able to provide the high level of client service the firm prides itself on Frama UK employs an initiative called FramaCareS. This initiative ensures that all internal staff are highly trained in customer service and teamwork to provide the best possible service and aftercare to the firm’s customers. Regular training workshops are carried out to cultivate the required level of interaction. Efficiency is also of vital importance to the firm, and as such technology plays a key role in both internal and external processes, as Lenny is eager to emphasise. “Technology is a key part of our product offering but also for our internal workflows. Frama have completed a process of converting all physical documentation to digital format and now employ the RMail service to send and receive all sensitive communication via registered, encrypted service.” The core business for Frama has historically been franking. Due to the continued decline in the number of physical letters being sent, the franking industry is shrinking at a rate of 4% p.a. The logical replacement to letters is email. To this end Frama have introduced a suite of products designed to provide legal, verifiable proof of delivery and content for sensitive messages. Therefore, looking forward the firm has a number of exhilarating developments which Lenny is keen to outline in his final comments. “The future for Frama is very exciting. A wholesale change in products from traditional “boxed products” to digital security and document handling represents a huge cultural shift for Frama and will see many internal changes in sales, marketing and product development. We look forward to the opportunities this will bring and hope to build upon our current success.” BU160003