Wealth & Finance International - Business Awards 2016

www.wealthandfinance-intl.com 17 Estate Agent of the Year - Hampshire Graham & Co are a family run business covering estate agency and lettings. The friendly and dedicated service they provide is what sets them apart from their competitors and has marked the firm out for success in this prestigious awards programme, as Wayne Turpin highlights. Company: Graham & Co Phone: 01264 356500 Website: http://www.grahamco.co.uk/ Established in 2003, Graham & Co has worked hard over the years to build a reputation for being the most successful and trusted property professionals in Andover and Whitchurch. With prime, central locations in both towns the firm offers great exposure and a dedicated team to help clients with both lettings and sales, as Wayne outlines. “Here at Graham & Co we work on a high level customer service level and have managed to build the business over many years to be the dominant agent within the area, selling three times as many properties as our nearest competitor. Sales and lettings focus heavily on customer service and have built a strong rapport which encourages repeat business. “Fundamentally, we believe our fantastic track record is down to our professional frank approach to property, commitment to customer service combined with an experience and knowledge of the local area which is second to none. Above all we really do care and love what we do, because finding our customers a property to call home is incredibly rewarding.” Technology is a key part of the firm’s service offering, and as Wayne emphasises, it is central to ensuring the firm’s continued success. “In order to meet our clients’ needs in the ever digitalised marketplace, we use the latest technology with an excellent computer package which ensures that all clients are kept fully informed if they wish by email or text, and we have a town centre office which is open seven days a week and still advertise heavily within the local paper and local community. Our cutting edge Team computer package will help move the business forward and provide a slick marketing service for vendors and purchasers alike with innovative email and mail alerts giving their vendors the edge over their competitors. “Whilst it is a well-known fact that internet marketing is very important but 42% of all buyers come via office visits or phone calls proving that the modern agent cannot rely on internet marketing alone. As such we are also committed to excellence in client service at all times. Our team have worked together for many years and are able to offer our clients, whether buying or selling, the highest level of service with fantastic feedback with existing sales, buying, selling or letting.” The firm’s lettings department was formed in 2009 and is now a major force in the local lettings field. As Wayne discusses, ethos Graham & Co have used in sales has been mirrored in lettings with a strong emphasis on customer service level and being the only lettings company open seven days a week, providing additional marketing, and customer support. “Graham & Co’s lettings and property management department offers all Landlords an unrivalled level of customer service. The business has gone from strength to strength in recent years, largely based on recommendations from satisfied clients. We are an independently owned company which allows us to be flexible in order to cater to your individual requirements. “Our dedicated lettings team are experienced property professionals who are able to guide you through the process of letting your property. They have a wealth of local knowledge which is invaluable to both Landlords and Tenants alike. “Additionally, we use a range of effective marketing tools to ensure that a Landlord’s property is exposed to the widest possible market. This includes extensive on-line marketing; advertising in local newspapers; marketing from our smart readily accessible office’s including advertising your property with our; eye catching lettings boards; and of course our famous brightly coloured Smart cars, which renowned in the local area.” As 2017 looms and the firm looks towards the future, Wayne is keen to dis- cuss the Graham & Co’s focus on evolving whilst at the same time retaining the same high standards of service which it has come to pride itself on. “Ultimately we are always looking at new marketing strategies to make sure that we adapt to changes in the market climate, whilst at the same time remaining dedicated to ensuring that our clients receive the highest possible level of service when they work with us.” BU160022