8. Cyber Security Awards 2023 Wealth & Finance May23461 Most Innovative Digital Experience Cloud-Native AI Platform 2023: Coveo Relevance Cloud™ Artificial intelligence is critical for businesses seeking to meet customer expectations and succeed in the digital experience economy. A leader in AI platforms that transform digital experiences with intelligent search, recommendations, 1:1 personalisation, and merchandising, Coveo’s mission is to democratize access to AI at the enterprise level. Through identifying challenges in applying AI to enterprise issues, Coveo is committed to finding the best ways to address and overcome them. Applied AI search technology is imperative when it comes to achieving business goals whilst ensuring optimal performance. It already powers digital experience relevance for many of the world’s most innovative brands, serving millions of people and creating billions of interactions, all supported by a large network of global systems integrators and implementation partners. Coveo is home to the AI platform known as the Coveo Relevance Cloud. This is a cloudnative SaaS multi-tenant, API-first, headless AI platform. The Coveo Relevance Cloud is specifically built to make every digital experience delightful, relevant, and profitable. Condensing services means that Coveo can invest all its R&D and innovation efforts into one platform that is updated 1500 times per month. Its customers all receive the same updates, so they benefit from the continued innovation and security Coveo offers too. The AI platform powers digital experience relevance as a Salesforce ISV Partner, SAP® Endorsed App, and Adobe Accelerate Exchange Partner. Its customers include LVMH, Bass Pro, Dell, Salesforce, Workday, Xero and more. Coveo recently released the world’s first relevance AI platform offering enterprise-ready generative answering™. This uses generative AI (GenAI) to generate factually accurate, contextually relevant question answering. Offering enterprise-grade security, Coveo’s Relevance Cloud unifies access to multiple content sources while providing tailored, personalized experiences to each audience. This content can then also be used via its GenAI tool. More than a decade in the making, built on Coveo’s powerful Relevance Cloud AI Platform, this new release makes generative answering using LLMs applicable within enterprises, where security, privacy, factuality, real-time sources of truth, relevance, and access to multiple sources of content are all majorly important. Hallucinations or lack of accuracy. The Coveo Relevance Generative Answering capability maintains factual accuracy at scale without compromising brands credibility. Outdated facts and answers. Coveo Relevance Generative Answering leverages real-time data sources from the client’s unified index, enabling answers to be generated that are consistent with enterprise content. Non-compliancy and validity. Coveo’s AI innovation can establish seamless links with sources of truth, allowing users to verify and validate the accuracy and credibility of any generated answers. Content decentralization. Coveo Relevance Generative Answering is built utilising the power of the Coveo unified secure indexing, and enrichment of enterprise content using Coveo AI. By integrating multiple content sources securely, it enables exponential growth in generative AI capabilities. Siloed search and chat channels. Coveo affirms search and generative answering should not operate as separate silos; the future lies in their coherent integration. Coveo Relevance Generative Answering bridges the gap by delivering a unified and consistent user and veracity experience across all search and chat channels, as they are fed from the same unified index and relevance mechanisms. Expense of generative AI. By leveraging advanced search and relevance algorithms, combined with LLMs, Coveo eliminates the need for costly alternatives. With this approach, enterprises can get results for a fraction of the cost typically associated with generative AI. All in all, it is easy to see why Coveo has received the prestigious title Most Innovative Digital Experience Cloud-Native AI Platform 2023: Coveo Relevance Cloud™. It really is a true pioneer. Company: Coveo (Europe) B.V. Web Address: https://www.coveo.com/en Contact Name: Anna-Lisa Frederica Parker Founded in 2005, Canadian based Coveo is a SaaS company led by serial entrepreneur Louis Tetu. Its market leading AI platform optimises digital experiences including commerce, service, website, and workplace with solutions designed to provide tangible financial value to customers. “We have seen unprecedented customer interest in Coveo Relevance Generative Answering, and we look forward to demonstrating its power for the enterprise. - Louis Tetu, Chairman and CEO at Coveo. ” Coveo’s platform creates the spinal capability enterprises need to deliver modern, intelligent, and conversational experiences at scale. It has been designed to solve eight critical challenges facing enterprise adoption of GenAI, which we’ll take a broad look at now: Unsecure environment. Coveo Relevance Generative Answering solution is built on top of Coveo’s core secure indexing. This means robust security measures are protecting valuable assets, and ensuring data remains secure throughout the generative answering content generation process. Lack of confidentiality and privacy. Coveo Relevance Generative Answering protects confidentiality and privacy, ensuring valuable data remains secure within organisational boundaries, and proprietary content is strictly ring-fenced, never shared with public engines, or used in generated answers.
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