Wealth & Finance Finance Awards 2015

Wealth & Finance Finance Awards 2015 66 MALTA TRUST & COMPANY MANAGEMENT LIMITED. Best Performing Pensions Provider & Retirement Scheme Administrator - Malta & Most Innovative Entrepreneur of the Year - Malta Deborah Schembri, Managing Director of STM Malta Trust and Company Management Limited provides us with a fasci- nating insight into this dynamic company. Company: STM Group PLC Name: Deborah Schembri Managing Director Email: [email protected] Web address: http://info.stmgroupplc.com/malta/ Address: Gaiety Lane, C/W High Street Sliema, SLM1549 Telephone: 00356 213 33210 STMM primarily provides pensions solutions and pensions adminis- tration services to international clients. The company is registered as a Retirement Scheme Administrator with the Malta Financial Services Authority. It is also authorised to act as trustee or co-trustee to provide fiduciary services in terms of the Trusts and Trustees Act. STMM is part of STM Group plc which is an independent firm listed on the London Stock Exchange. STM Group has offices in Gibraltar, Spain, Malta, Cyprus and Jersey. Over the past years the Company registered exceptional growth and performance. This is only possible by focusing on: • Senior leadership, governance and societal responsibilities • Strategy development and strategy implementation • Voice of the customer and customer engagement • Measurement, analysis and knowledge management • Workforce environment and workforce engagement • Work processes and operational effectiveness ‘Strength and growth come only through continuous effort and struggle’ – Napoleon Hill. Mission Statement: our mission statement is to provide a reliable and outstanding service to meet our customers present and future needs. Values: our values are summarised as follows: • Integrity: transparent, ethical and clear communication with staff, customers, partners and community • Dignity and respect: in all our interactions • Development: our people are the most important asset • Effectiveness: we adapt to the ever-changing and varied business environment so that appropriate relevance is consistently attained Vision Statement: reaching a wider-spectrum of both national and inter- national potential pensioners Core competencies: our core competencies can be described in three words: knowledge, innovation and excellent service One should develop strategic objectives and action plans, implement them, change them if circumstances require and measure progress. We focus on three key aspects in strategic planning: • Customer-focused excellence – the focus is on the drivers of cus- tomer engagement, new markets and market share • Operational performance improvement and innovation: including speed, responsiveness and flexibility • Organisation learning and learning by workforce members: align- ing work systems and learning initiatives with your organisation’s strategic directions The above focus leads to positive and outstanding: • Process and products results • Customer-focused results • Workforce results • Leadership and governance system results • Overall market and financial performance ‘I am fully aware that everybody has a right to succeed, and success should be with ethics’ - Sharad Pawar.