Wealth & finance International - Finance Awards 2016

Finance Awards 2016 28 Best for Tailored Mortgage Advice - UK Jigsaw Money Management Ltd are an independent whole of market mortgage and insurance advisers. The firm deal with a wide variety of clients who are looking for mortgages from £50,000 to £5 million, and help their clients from the start of the mortgage application right the way through to completion, making sure they are updated along the way. Mark Horsfall was eager to tell us about the outstanding customer service offered by Jigsaw Money Management and how they maintain such high standards. Company: Jigsaw Money Management Ltd Name: Mark Horsfall Email: [email protected] Web Address: www.jigsawmoney.org Telephone: 0800 999 3015 Jigsaw Money Management’s mission is to treat all of their customers in the same way that they would like to be treated, and to act with integrity, honesty and to truly understand their client’s needs, so as to be able to effectively assist them. They spend time with their clients, understanding their own personal needs and circumstances to ensure that they are providing their clients with tailored advice, as Mark explains. “Staying ahead of emerging developments is a key focus for us here at Jigsaw Money Management. We are part of the Simply Biz group, who update us very regularly with any changes that may have occurred. We also have connections with other companies and this allows us to keep ahead, and to pass these benefits onto our clients. “We make sure our clients are updated regularly, and we make sure that we provide a friendly service so clients feel like they can contact us at any time, with any question. We make sure that we simplify our advice and do not include any jargon, so all of our clients understand the process fully. “We treat our staff the same way we treat our clients. We take the time to get to know our staff and try to have as much fun in the workplace as we can, whilst keeping things professional. All of our staff are friendly and approachable, which is what our clients look for. We make sure that all of our staff have vibrant personalities; as well as a friendly, approachable personality, we expect our staff to have excellent communication skills.” In the past 12 months, Jigsaw Money Management have doubled their turnover, an achievement which they credit to the great customer service which is provided by their dedicated team. “Our team really get to know our clients, and we are proud to receive a number of customer referrals owing to the level of customer service which we offer. We are planning on doubling our turnover again next year, and are planning to do this through the employment of new members of staff who can help the business grow and expand our client base.” FI160027