Wealth & finance International - Finance Awards 2016

Finance Awards 2016 30 Best Face-to-Face Mortgage Specialists - UK Mortgage Advice Bureau is a leading mortgage network and consumer intermediary brand, with over 900 advisers offering expert mortgage advice on a local, regional and national level to UK consumers, both face to face and over the phone. They specialise in new build, estate agency, client servicing, and protection, as well as operating mortgage shops and telephone advice centres. Company: Mortgage Advice Bureau Name: Peter Brodnicki Address: Capital House, Pride Place, Pride Park, Derby, DE24 8QR Phone: 01332 200020 Website: www.Mortgageadvicebureau.com The team is striving to make Mortgage Advice Bureau (MAB) a household name. Since it was established in 2000, MAB has been working to build the UK’s leading mortgage intermediary brand by focusing on the customer and adviser experience. A comprehensive marketing programme has been implemented on a national and local level, in order to continue to grow and develop consumer awareness of the MAB brand. Key investments and partnerships are enabling MAB to develop the most comprehensive service possible, using technology to lead the way forward in the market. MAB has a 25-person IT team, that delivers the technology led solutions that consumers expect in today’s digital world. They have been tasked with building a customer experience through technology, to support the delivery of a fast, convenient and easy process, in terms of mortgage advice and application. MAB sees technology significantly improving the customer experience in terms of speed, ease, and convenience, and so robo-advice style initiatives will be developed and introduced to support MAB partners and advisers to deliver what their customers are starting to expect. The firm has invested in Vita and Freedom 365 this year, in order to develop its specialist protection service, improve lead generation and provide scalability in telephone advice. In addition to the recent investment into telephone company Freedom 365 and telephone protection advice firm Vita, MAB has also revealed plans to extend its distribution outside the UK, with a new joint venture in Australia. It is expected to be trading before the year ends, under the Mortgage Advice Bureau brand, and will embrace many of the proven systems and processes adopted by MAB in the UK. MAB chief executive Peter Brodnicki believes that “the pace at which technology will be able to improve the customer experience is exciting, but how quickly intermediary firms and their advisers adapt and embrace these changes will determine the winners and losers over the next five years. “MAB intends to lead the way in this respect, and we will only achieve that if we deliver exactly what our customers are looking for. There is a lot of talk about disruptors to our industry, but we all need to do the disrupting ourselves using our extensive experience as intermediaries, and by looking forward to and not resisting change.” FI160020