Wealth & Finance International - Finance Awards 2017

www.wealthandfinance-news.com 8 Wealth & Finance International - 2017 Finance Awards In Luxembourg, ING is a universal bank with a network of 16 branches and well developed digital channels appreciated by Retail, Private and Wholesale Banking clients alike, and ranks 4th among universal banks. Our Bank has been present in the country since 1960. Thanks to its “Think Forward” global strategy, ING is making every effort to empower its clients to stay a step ahead in life and in business so that they can make their projects a reality. This ranges from personal credit used to finance the purchase of a consumer good to more complex credit to finance an industrial project, not to mention the specific needs of private customers. ING’s purpose is founded on the belief that the role of a financial institution is to support and promote economic, social and environmental progress at the same time as it generates healthy returns for shareholders. The Think Forward strategy helps ING fulfil that purpose, achieve financial and commercial success and create value for all its stakeholders. ING’s approach to the customer experience it offers is based on its Customer Promise. This is a pledge to customers to be clear and easy, available anytime and anywhere, to empower and to keep getting better, by striving to be leaders in the digital customer experience based on easy access, simplified products and services, and tools to help customers make smart financial decisions. This strategy has started to pay off since ING Luxembourg held up well during 2016 overall: despite a rather modest economic recovery and in a changing environment, ING Luxembourg posted a result before tax of 136.4 million EUR. In addition, the Bank’s credit volumes increased in 2016 (+17%), confirming its willingness to contribute more and more each day to financing the economy. With more than 700 employees within our head office (ING Lux House) and more than 100 in our network of branches, our local presence combined with the support of a solid international group allows our teams to propose a large range of solutions to our individual and business clients via their preferred distribution channel. ING is a global financial institution which places customers at the heart of its service offering, with a strong European base offering banking services to retail and wholesale clients in over 40 countries with 52,000 employees. Its head office is located in Amsterdam. We explore the range of services the bank provides. ING Luxembourg FI170019 Company: ING Luxembourg Email: [email protected] Address: 26, Place de la Gare, L-2965, Luxembourg Phone: 00352 44 99 1 Thanks to its “Think Forward” global strategy, ING is making every effort to empower its clients to stay a step ahead in life and in business so that they can make their projects a reality.