Fintech Awards 2021

www.wealthandfinance-news.com 6 Wealth & Finance International - 2021 FinTech Awards APR2w2 Named after the Latin word meaning ‘voice’, VoxSmart entered the financial markets in 2011 with its Mobile Voice Recording technology that by 2012, had gained significant traction following the UK Financial Regulator’s move to mandate mobile compliance. Over a decade later, VoxSmart is a market leading SaaS surveillance technology provider that designs, develops, and deploys software to better manage business risk and meet regulatory requirements. The firm’s range of solutions capture, analyse and report on both voice and e-communications, ensuring protection against conduct risk or regulatory infractions arising from non-compliant employee conversations. VoxSmart’s technology captures employee communications wherever they are working and to use this data to generate useful insights into the business’ conduct and operations. With these insights, VoxSmart help deliver operational efficiencies and enable smarter business decisions. Moreover, by utilising its state-of- the-art technology, companies also benefit from VoxSmart’s market-led roadmap, keeping them current and relevant for many years to come. The unified nature of VoxSmart is unique in its market, providing total visibility in a definitive surveillance solution for both communication and trade data. Users benefit from end-to-end surveillance for employee conversations, from a morning WhatsApp to a trade order over email. VoxSmart is trusted in advanced voice processing and can count on over 10 years of experience in deploying voice surveillance on trading floors across the globe. ‘Our solution can be tailored to your supervisory needs; from an easy-to-use policy builder, flexible reporting and archiving connectivity, we ensure you have access to and control over the content and context of your communications, at all times.’ The VoxSmart solution can be broken down into three services. The first is VoxSmart Mobile Capture, an award-winning solution that records and stores calls, messages and IM such as WhatsApp and WeChat on mobile devices in real-time, providing firms and their employees with a safe and compliant communication channel to conduct their business. VoxSmart’s ‘Always On’ The home of global communications surveillance, VoxSmart is built from decades of experience within capital markets to provide solutions that enable better management of business risk and ensure regulatory requirements across regulated industries are met. Following VoxSmart’s recent successes at the FinTech Awards 2021 and its closure of a $25 million Growth Equity Investment round with Toscafund, we get our own insight into the company that is working to shape the future of regulated markets everywhere. Best Mobile Capture Technology 2021 & Innovation Award in Trade Reconstruction Solutions 2021 technology is embedded into the operating system of the device meaning that it cannot be removed and alerts to any attempts of tampering. Meanwhile, VoxSmart Communications Surveillance connects, ingests and monitors all voice and electronic communications created during a trade negotiation for firms to proactively survey for nonfinancial risks such as market abuse and misconduct. This solution has been designed to connect to all types of vComms, eComms, trade and reference data as well as exports to client archiving systems. The unique and powerful voice and text processing pipeline recognises financial jargon and provides accurate transcriptions, reducing False Positives by 60% in the first two months. Finally, VoxSmart Trade Reconstruction is a powerful technology, enhanced with AI and Machine Learning and custom-built to link financial trades and orders to their corresponding communications for efficient auditing and regulatory reporting. The technology is set to transform compliance with global regulations such as Dodd-Frank and MiFID II by saving up to 800 working hours normally spent on manual trade reconstructions. Moreover, VoxSmart’s proprietary algorithm can be tested, audited, and the success rate is measurable so that firms have enhanced governance over the use of their artificial intelligence. The diversity of VoxSmart’s service offering is made possible by the variety of experts it employs across many areas of business. The team is comprised of experts in technology, financial markets, compliance, market regulation and business analytics, who are each dedicated to staying abreast of industry developments and understanding how they can affect VoxSmart and its clients. After all, for the team at VoxSmart, engaging with customers to ensure their needs and demands are being met is central to the company’s operations. With offices in London, Madrid, New York and Singapore – with more global locations soon to be opened in the near future – VoxSmart is able to offer 24/7 support to its worldwide clientele, thanks to the multilingual team that is well-renowned for the positive reviews it regularly receives for customer service. Within this team are dedicated VoxSmart May21540 Technical Account Managers to assist with the deployment of the products and any associated queries, while another dedicated branch of the team is charged with protecting the sensitive data of its clients – a responsibility it takes very seriously, having recently achieved the recertification of the ISO/IEC 27001 for Information Security. Every member of the team, regardless of their specialism or role, is united by their adherence to the company’s core values. As a unified team, the VoxSmart organisation strives to be Passionate, Collaborative, Resilient, Respectful and Responsible as it seeks to be the best it can be in its services for its clients. “We also go to great lengths to listen to both our current customers and potential customers, with regular meetings and calls to better understand the challenges they face,” says Markets Specialist, Andrew Stone. “This has also allowed us to expand our offering beyond the financial markets and we now have customers in other regulated industries including Pharmaceuticals, Legal Firms and Oil, Gas and Energy Companies.” VoxSmart’s expansion into markets beyond financial is just one part of the company’s developments as it looks to move forward. The firm has many exciting plans for the future, many of them made possible by the recent completion of a $25 million growth equity investment with Toscafund Asset Management. This will allow VoxSmart to bring to market many new products, such as Microsoft Teams and Telegram capture, which are already close to deployment, as well as a myriad of new and exciting products that are in the early stages of development and set to make a major impact across multiple industries and markets. As such, over a decade after its inception, VoxSmart is proving it is still very much one to watch. Contact: Andrew Stone Company: VoxSmart Web Address: https://voxsmart.com