16 | Wealth & Finance FinTech Awards 2024 Most Innovative Self-Service Kiosk Solutions Provider 2024 - Middle East Established in 2020, Infinite Business Solutions is headquartered in Dubai, UAE, with a sales office in Amman, Jordan, and a client base stretching across the GCC region and as far as African countries such as Rwanda. Over the past four years or so, businesses in these countries, such as banks, telecom operators, government institutions, insurance companies, and educational institutions, have adopted IBS’ renowned products and services. As a result, the company’s solutions currently process more than 75 million transactions every year, with these taking place across its 1,300 active kiosks, 20,000 POS (point of sale) machines, and hundreds of thousands of mobile app users. The creation of every product in IBS’ six-strong line is overseen and executed by its skilled in-house development team, which ensures every client is afforded an entirely customised solution that has been meticulously crafted to adhere to their specific needs and preferences. Exploring this product range further, IBS’ primary offering and the one that has ultimately netted it this award is (iKiosk), a complete automated self-service solution that spans everything from hardware and software to API integration. Thus, one of IBS’ distinguishing features is its tailored kiosk software and custom kiosk hardware encompassing outdoor, wall-mounted, in-lobby, and counter-top designs. As Co-Founder and Managing Partner Ibrahim Darraz explains, “IBS takes pride in providing organizations with its renowned iKiosk Solution that automates the entire customer journey with smart and attractive self-service kiosks” With the self-service model having become increasingly popular in recent years as a result of the pandemic and significant advancements in technology, customers are beginning to favour these solutions for their short turnaround times and 24/7 availability. It is not only customers that benefit from these self-service machines however, as they also allow providers to implement features much quicker, expand the presence of their brand in the market without the cost of opening new stores, and face a reduction in both staff costs and margins of error. Through its custom self-service kiosks, IBS is able to offer all of this and more, allowing for effective and convenient facilitation and processing of services. As for exactly how this is achieved, IBS’ industry experts begin by identifying and understanding the needs of a partner business, before presenting a hardware design that will have contained within it all of the necessary components. From here, the company’s software experts take the reins, choosing the specific modules to be installed and then finalising the machine to ensure its quality. Aside from these award-winning self-service kiosks, more products rounding out the company’s range are the e-Voucher Distribution System (iVoucher) and the POS solution (iPOS) that manage credit top-ups, bill payments, KYC, sim issuance, wallet top-ups and electronic vouchers; the custom mobile app (iMobile) which enables the self-management of mobile accounts and executing services; web-based portal (iWeb) for real-time configuration and monitoring of all connected devices; and the mobile wallet solution (iWallet) that is a mobile platform which facilitates payments through applications and merchants via mobile wallets. All of these cutting-edge technologies combine to make IBS a leader when it comes to pioneering remittance solutions across the Middle East and Africa’s demanding fintech landscapes. Given its prowess in both software and hardware settings, the company offers a 24/7 support service for its B2B customers for each of these areas. Employing such consistently high standards as these is imperative, particularly given that the industry is continuing to evolve at a rapid rate. This motivates the team here to stay ahead of the curve. “IBS remains at the forefront of industry technology through its unwavering desire to innovate. New products and versions will be introduced in 2024 incorporating the latest AI and big data analytics trends,” said Mohammad Al-Azzeh, the Managing Partner at IBS. Of course, this all starts and ends with its team, a vital component in the ongoing success of IBS. When it comes to its personnel, IBS only selects those who are more than qualified for the job, with this involving them possessing a deep-rooted knowledge concerning the nature of the business, its technology, and its culture of excellence. Across the company’s team, professional interpersonal and communication skills come as standard, and are essential given that 24/7 support is one of the business’ cornerstones. When it comes to picking just one from many accomplishments that it has achieved so far during its relatively short tenure in this market, the first thing that comes to mind is the IBS e-Channels Management Platform, which integrates seamlessly with the back-end systems as well as its kiosk, POS, and web/mobile applications. Essentially, Jun24524 FinTech solutions company Infinite Business Solutions (IBS) DMCC pioneers a range of leadingedge technologies and value-added services for a variety of industries on a global scale. Striving to more than meet the demands of growing businesses with its worldwide reach and flexible delivery models, the company is being recognised particularly for its excellent self-service kiosks.
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