28 | Wealth & Finance FinTech Awards 2024 Best InsurTech CX Software Company 2024 – North America In business, individuals and teams are always looking for better, more economical ways to communicate with their customers and clients. As we live in a digital age, which is constantly evolving and adapting to the needs of the customer, we all know that there are many channels of communication which can support our clientele outside of the traditional methods. Of course, face-to-face communication may be quick and easy in many ways, but it may not always be possible to interact this way. The next best thing was once a telephone conversation, so that we could hear intonation and experience real-time reactions, but with so many benefits to written communications, it’s obvious that our world has evolved to a point where we need innovation in software to improve our experiences with organizations – from anywhere in the world and at any time. As many companies now operate remotely or with offices around the world, instead of finding the closest office and travelling for a faceto-face appointment it’s much easier to get in touch via telephone, text, email, via apps, and more. This is not to say that firms are eradicating the personal touch, and SPLICE Software (SPLICE) is a prime example of how communication can be better, more sustainable, and efficient while still prioritizing the customer experience. Aiding the ease and experience of communication across a multitude of industries, SPLICE has become one to watch for anyone looking to demystify complex communication methods, speed up customer support, streamline communications, and deliver the best customer experience possible on the market. From opt-in management to line management, texting to calling, chats to surveys, and emails to voice first, SPLICE provides the right message, at the right time driving real business results. With its core values central to its operations, SPLICE is always eager to learn, holding itself accountable, believing it can do better, and staying committed to success for its clients. By constantly refining its platform and services in support of organizations creating the world’s best automated communication workflows and two-way conversations, SPLICE demonstrates the significant advantages of these processes for everyone’s benefit. From provider to customer, the company’s steadfast approach to creating easy-toimplement workflows which truly work have only advanced our communications as a whole. As a fine example, and the reason for naming SPLICE in our FinTech Awards 2024, the company’s work within the world of InsurTech means insurance organizations can provide a better service for their customers. With regards to marketing and quote followup, policy issuance and onboarding, claims processes and disaster or emergency support, payment processing and reminders, and so much more, insurance companies have found that SPLICE’s patented Dialog Suite™ has become more than a solution for their largest pain points – it has become a way of improving their customer retention and business goals. Automated communication doesn’t have to mean rigid communication. It can be humanized, AI enabled, personalized, and highly representative of each brand, and all of this is possible with SPLICE. The company works with its partners to help them forge strong relationships with their own clients and customers, helping them to reach their goals with Data-Driven Dialogs™ and Customer- Driven Dialogs™. Data-Driven Dialogs™ allow you to reach out to ensure your customers are always up to date with your marketing messages, payment reminders, and more – but in the way they prefer. This data driven approach means that your customers receive the right information through their most favorable channel, guaranteeing a better understanding of what you both need, while reassuring them that their satisfaction is your top priority. Customer-Driven Dialogs™ was created as a solution for the communications initiated by your customers themselves, where your reply is tailored to your brand voice and provides them with the support they require. Although SPLICE has been named as our Best InsurTech CX Software Company 2024 – North America, the company’s solutions know no bounds as it has the power to alter the trajectory of communications across a multitude of industries. Helping businesses to reach and retain their customers, SPLICE’s services and solutions guarantee a more sophisticated stream of communication no matter the business goal. We recognize and celebrate its success within the realm of InsurTech, but we also applaud its dedication to retail, finance, and healthcare as it continues to support these crucial industries Contact Details Contact: Ivy Tang Company: SPLICE Software Web Address: https://www.splicesoftware.com Established in 2006, SPLICE Software supports businesses in a variety of industries, including Insurance and Financial Services. SPLICE helps these businesses in creating engaging and effective communication programs that integrate seamlessly with any pre-existing workflows. Here we take a look at its efficient software solutions as it wins its prestigious title in our esteemed FinTech Awards this year.
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