Jul24365 Most Innovative Financial Inclusion Organization 2024 – MEA & Fintech CEO of the Year 2024 (MEA): Innocent Kawooya HiPipo Championing digital innovation across Africa, HiPipo is a digital age organisation dedicated to promoting secure digital financial services that advance financial inclusion. Here, we speak with Innocent Kawooya, CEO of HiPipo, to learn more about the company striving for social transformation. Founded in 2005, HiPipo has spent almost two decades building a reputation for delivering high quality, inclusive solutions to its clientele. The company is known for providing charitable and public goods in advocation for digital and financial inclusion. HiPipo is spearheaded by CEO and Co-Founder Innocent Kawooya, FinTech and financial inclusion specialist. Innocent is a digital visionary, with extensive experience spent learning and understanding the FinTech industry. The company’s focus is on improving lowincome users’ access to digital financial services, such as mobile wallets, mobile bank accounts, and digital payment systems. This is achieved through HiPipo’s Include Everyone program, which promotes the adoption of secure digital financial services as a crucial tool for financial inclusion. Striving for social transformation, the Include Everyone program unites stakeholders in the financial inclusion ecosystem. Together, they collaborate to bridge gaps in technology access, skills, and the usage of digital financial services. HiPipo advises the stakeholders on developing digital financial service systems that are accessible for many communities. Through research, HiPipo assesses the impact and value of various digital financial products and services in Africa to promote financial inclusion. HiPipo often hosts events that promote innovation within the FinTech space. This includes highlighting emerging FinTech companies through the 40 Days 40 FinTechs initiative; supporting women-led FinTech innovations via the Women In FinTech Hackathon, Incubator, and Summit; and promoting secure, accessible payment solutions and showcasing the latest advancements in financial technology through the FinTech Landscape Exhibition. Such events bring the industry together, promote innovations, and fosters an environment in which market leaders can unite and excel. At the heart of HiPipo’s operations lies an unwavering desire to contribute to society and enhance the lives of the misfortunate. The company is deeply passionate about people, and this shines through not only in HiPipo’s initiatives, but also in its customer centric approach. “At HiPipo, we are a people-centric organisation and client service is a cornerstone of our operations,” says Innocent. “We believe in building strong relationships with our clients by offering personalised engagement. We are committed to continuously improving our services based on client feedback and industry best practices.” When working with clients, HiPipo focuses on the key areas of deeply understanding the specific needs of its client, efficiently delivering services, integrating client feedback, and leveraging the latest technologies across its operations. Setting its focus on these areas, HiPipo aims to provide clients with exceptional services and in turn, build lasting partnerships. HiPipo promotes clear and proactive communication for effective client service, prioritising responsiveness with timely and efficient support. Additionally, the company maintains its position at the forefront of industry developments to ensure that it offers the latest, innovative solutions that perfectly meet its clients’ ever-evolving needs. This strategy has been shaped by HiPipo’s internal culture, which emphasises collaboration, innovation, inclusivity, and excellence. The company seeks employees who can emulate these core values, team members who are adaptable, creative, and client centric. A team composed of such individuals is crucial to enhancing the company’s culture and driving success in financial inclusion and digital innovation. Staying ahead in such a fast-paced landscape as FinTech requires taking a multi-faceted approach. HiPipo has developed a strategic plan to stay ahead, which includes investing in ongoing research, collaborating with industry experts and technology providers, engaging in innovation labs and pilot projects, organising and participating in industry events, providing employees with ongoing training, investing in state-of-the-art technologies, and routinely gathering feedback from clientele to devise and employ agile methodologies. As such, HiPipo has many exciting plans for the future, including hosting the MEA Digital Transformation Summit, launching an incubator program for women-led tech and FinTech businesses, collaborating on both continental and global film and music projects, rolling out new financial literacy programs, and continuing community-focused initiatives. “HiPipo’s future vision revolves around advancing financial inclusion, digital innovation, women empowerment, and cultural enrichment,” Innocent tells us. It is clear to understand how HiPipo has successfully shaped the FinTech industry since its inception, when steered by such a visionary as Innocent Kawooya, who has been recognised as FinTech CEO of the Year 2024 – MEA. The future of FinTech is prosperous in HiPipo’s expert capabilities, which have awarded the company the title of the Most Innovative Financial Inclusion Organisation 2024 – MEA. Contact: Innocent Kawooya Company: HiPipo Web Address: https://www.hipipo.org
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