4 | FinTech Awards 2026 Best Next-Gen Digital Asset FinTech Company 2026 – South Africa “Our focus is on making digital asset transactions simple, secure, and efficient, while giving clients direct access to experienced support when they need it.” Since its inception in 2020, HODL OTC has been on a mission to make digital asset access safer, simpler, and more professional for clients across South Africa. Its comprehensive suite of solutions includes overthe-counter digital asset trading, secure custody, real-time portfolio visibility, client onboarding, compliance-driven transaction monitoring, and digital asset wealth services. It provides clients with the ability to buy, sell, hold, and manage selected digital assets through a platform that is designed around security, transparency, and execution quality. At the core of this work is OTC execution. HODL OTC assists clients with buying and selling digital assets such as Bitcoin, Ethereum, stablecoins, and other selected digital assets. It operates with a model designed to give clients a clear execution price upfront, with no order-book slippage, and sources liquidity across the market to help achieve competitive pricing for larger transactions. Client service is one of the most important aspects of business for HODL OTC, always delivered with responsiveness, accuracy, trust, and clear communication. Markets move quickly in digital assets, and clients need to know that when they reach out, someone will respond and help them efficiently. It is also essential that information is communicated clearly, as many clients rely on HODL OTC to simplify a space that can otherwise feel technical and intimidating. At HODL OTC, VIP clients have direct access to dedicated account managers who are available to assist them personally, including after normal business hours. Whether a client requires help with a large transaction, a withdrawal, a deposit, pricing, onboarding, custody, or simply wants to understand the process better, they can speak to a real person who understands their account and their needs. “Many of our clients are high-net-worth individuals, business owners, and corporates who want confidence when dealing with digital assets,” Jacques explained. “They do not always want to navigate complex trading screens, order books, wallet addresses, or market movements without guidance. That is where our white-glove service becomes especially important.” “At the heart of our approach is the belief that FinTech should make financial services more accessible, more efficient, and more transparent, without removing the human trust element. HODL OTC combines advanced digital asset infrastructure with personal service, giving clients a modern FinTech experience backed by real people, real support, and responsible execution.” Security is another key part of HODL OTC’s service, driven by the belief that there is more to a good client experience than speed and convenience. The company also believes that its responsibility is to make sure that clients feel safe, that their transactions are being handled carefully, and that compliance and verification processes are followed properly. It places a strong focus on institutional-grade security and Fireblocks vault infrastructure, giving clients access to highly secure digital asset custody technology. Earning and retaining its clients trust requires HODL OTC to stay at the very cutting-edge of the industry. The team continuously improves its technology stack, liquidity partnerships, compliance systems, and product offerings. The company pays close attention to developments in digital asset regulation, custody, blockchain infrastructure, market pricing, stablecoins, tokenisation, and digital wealth products. Where it sees value for clients, HODL OTC looks at how those developments can be responsibly integrated into its platform. “Operating in a constantly evolving market, we believe that standing still is one of the biggest risks in FinTech,” said Jacques. “Digital assets, compliance, custody, fraud prevention, and artificial intelligence are all moving quickly, so we make it a priority to keep learning, testing, and improving. Our goal is to keep the platform modern and innovative, while making sure that every development supports the same core principles: protecting client assets, maintaining regulatory standards, shutting out bad actors, and delivering a better experience for our clients.” At the heart of HODL OTC’s success is not its technology, however, but its people. The proudly South African company has been self-funded from its very beginnings, not built upon large institutional backing or unlimited resources. HODL OTC was instead built by a committed team who believed in the vision, worked long hours, pushed through late nights, and helped build the company from the ground up with their own hands. “HODL OTC is more than just a FinTech or digital asset platform. It is a South African business built on resilience, trust, hard work, and belief in the future of digital assets in Africa,” said Jacques. “We are building a team that believes in the work, supports each other, and is committed to delivering a premium asset service to our clients. I would like to thank Alex Winterburn, our Managing Director, for his outstanding contribution over the past few years, as well as the entire HODL OTC team who have made this journey possible.” He added: “On a personal note, I would like to give special thanks to my wife, Cindy Serfontein, who has played an incredibly important role as our Key Individual. Her competence, discipline, and commitment to compliance have been invaluable to the business.” Looking to the future, the team are pursuing growth, innovation, and the expansion of HODL OTC into a broader digital wealth platform. For the remainder of the year, HODL OTC will be focused on strengthening its core OTC trading and custody offering, while expanding into new financial services that create more value for clients. One of the key areas HODL OTC is working towards will be collateralised lending, where clients can use their digital assets as security to access liquidity without necessarily having to sell their holdings. The team Apr26081 HODL OTC is a South African digital asset over-the-counter trading and digital wealth platform built for clients seeking a safer, more personal, and more professional way to buy, sell, hold, and manage digital assets. The company works primarily with high-net-worth individuals, business owners, corporates, investors, and clients who prefer a relationship-driven service over the typical self-service exchange experience. As HODL OTC is named in the FinTech Awards 2026, we spoke with CEO Jacques Serfontein below to learn more.
RkJQdWJsaXNoZXIy MTUyMDQwMA==