W&F Issue 6 2018

www.wealthandfinance-news.com 14 Wealth & Finance International - Issue 6 2018 Headquartered in Amsterdam and also present in Luxembourg, ING has more than 100,000 clients in the Grand Duchy and ranks in the Top 5 of the banks in the country. Since 1960, ING has been present in Luxembourg, and since that time it has worked hard to provide exceptional services to our valued clients. The firm is a universal bank with a network of 16 branches and well developed digital channels appreciated by Retail, Private and Wholesale Banking clients. Thanks to its “Think Forward” global strategy, ING is making every effort to empower its clients to stay a step ahead in life and in business so that they can make their projects a reality. This ranges from personal credit used to finance the purchase of a consumer good to more complex credit to finance an industrial project, not to mention the specific needs of private customers. ING’s purpose is founded on the belief that the role of a financial institution is to support and promote economic, social and environmental progress at the same time as it generates healthy returns for shareholders. The Think Forward strategy helps ING fulfil that purpose, achieve financial and commercial success and create value for all its stakeholders. ING’s approach to the customer experience it offers is based on its Customer Promise. This is a pledge to customers to be clear and easy, available anytime and anywhere, to empower and to keep getting better, by striving to be leaders in the digital customer experience based on easy access, simplified products and services, and tools to help customers make smart financial decisions. This strategy has started to pay off since ING Luxembourg held up well during 2017 overall: despite a rather modest economic recovery and in a changing environment, ING Luxembourg posted a solid underlying profit before tax of 143 million euros. In addition, the Bank’s credit volumes increased in 2017 (+16%), confirming its willingness to contribute more and more each day to financing the economy. As a frontrunner in terms of digitalisation, ING was the first bank with branches to launch the online account opening on the Luxembourg market. With more than 700 employees within the head office (ING Lux House) and more than 100 in its network of branches, their local presence combined with the support of a solid international group allows its teams to propose a large range of solutions to our individual and business clients via their preferred distribution channel. Supporting and Promoting Economic, Social and Environmental Progress ING Bank is a global financial institution which places customers at the heart of its service offering, with a strong European base offering banking services to retail and wholesale clients in over 40 countries with 51,000 employees. We explore the range of services the bank provides. 1804WF03 Overall, at a global level, ING Bank generated a solid profit for 2017 overall: its underlying net profit reached 4.9 billion euros, which confirms the positive dynamic of the retail and wholesale banking businesses. Looking ahead, the bank is keen to build upon this success and continue to provide the same exceptional level of service to its valued clients. “With more than 700 employees within the head office (ING Lux House) and more than 100 in its network of branches, their local presence combined with the support of a solid international group...”