Wealth & Finance July 2017

Wealth & Finance International 12 Flexible and Fast, Concierge Style Service for Telecommunications thriving part of our client base is the London Alternative Investment Market; we successfully support over 35 per cent of the sector, including multinational financial services, hedge funds, private equity firms, family offices and wealth managers. Adam Phones is a business built on supporting those who demand ex- ceptionally high levels of service, and we are passionately dedicated to customer service. We deliver a ‘flexible and fast’, concierge style service – and our clients regard us as a responsive and invaluable extension to their management teams. Our support facilitates are tailored to our clients’ needs. Customers in London can expect to have a broken handset replaced within two hours, those based globally as soon as a courier can reach them and if they’re out of reception, we can provide SIMs on a multitude of networks thanks to our unique arrangements with the leading mobile operators. Almost all our clients work across multiple time zones and regularly trav- el internationally – they are intolerant to downtime and expect boutique and hands-on levels of service. We provide direct access to named account managers and support personnel. Having a team of trusted advisers and support staff who know your company and your people is core to what we do here. We foster a highly collaborative structure; the staff retention rates are as unprecedented as the client retention rates - and over 22 per cent of our team have worked for the company for over a decade. Security is also a priority for our clients; they need a supplier who understands their need for phenomenally high levels of discretion. Our highly experienced and stable team, are all security vetted. As a service provider, only we have access to client details, which are never visible to the networks. And we provide a multitude of security solutions from redacted invoices to ensure the security of client data, to sophisticated call recording solutions for those that need it. Aside from all the service benefits of a boutique telecoms provider, our commercial buying power with the networks enables us to leverage significant cost savings for clients; giving them the confidence that costs won’t spiral, especially when travelling internationally. We’re meticulous about every project, applying methods of appraisal, deployment and measurement which have evolved over many years. We use forensic au- diting to predict the cost of a new solution and employ a dedicated team of financial analysts who audit prospective clients phone bills, so we can accurately model savings and forecast what clients will spend. By uniting a diverse range of products and services under our umbrella, we completely remove the complexity of negotiating different supplier agreements and varying contractual terms – and the headache of ac- count managers, support staff and billing from individual sources. Operationally, the company has actively continued to expand resources across the business to ensure capacity ahead of growth; with headcount increases across sales, account management, technical support, provi- sioning, finance and operations. Additionally, at the beginning of 2016, a secondary office was purchased to continue this expansion. The business has expanded organically, without relying on acquisition to deliver growth or bolster its client numbers, and has facilitated its inter- nal investment in staff and premises while maintaining a debt-free bal- ance sheet. We understand that our clients value stability, and therefore being able to demonstrate our financial stability as a business helps give them confidence to trust us with their communications requirements. Looking towards the future, Adam Phones has been investing heavily in the development of a compelling new range of products and services to support innovative and stable communications - and we have an aggressive delivery roadmap for 2017 and beyond. Next year will be one of the biggest for compliance deadlines. Alongside the requirements of the General Data Protection Regulation (GDPR) – which provides updated safeguards for customer data - the second ‘Markets in Financial Instruments Directive’ (MiFID II) comes into force on the 3 January 2018. While all companies will have to meet GDPR requirements, MiFID II will have a massive impact on the financial services sector, and we’re working closely with our clients to ensure they have the right telephony solutions in place to adapt to these regulations. One of the main areas of change, is around call recording. While cur- rent regulations stipulate a requirement to record mobile phone calls for For almost 30 years, Adam Phones has been creating award-winning mobile and fixed line connectivity solutions for some of the most demanding clients and businesses in the world; including international government agencies, the London Diplomatic community and high net worth individuals. A 1707WF06