Wealth & Finance July 2017

29 July 2017 Closing on a note of optimism, Lianne reveals more about the firm’s client satisfaction levels plus her hopes and plans for the firm in the future. “Customer satisfaction is high on the agenda at all levels of the business and forms part of our core objectives. In the last 12 months, our Net Promoter Score (NPS) has leapt by 19 points and that’s all down to our commitment to our customers from the boardroom to the front line. We regularly receive several customer compliments daily and these are all shared with our people. Creating a positive working environment is key to replicating high levels of service consistently every time. “The time is now for change and we are well on our roadmap to achieve our 2020 goals which are to be: The most recommended company in the property sector; recognised as one of the best places to work in the UK; transforming the reputation of our industry and celebrated for excellent financial performance. “We are proud to be building our future on such strong foundations and our awards for the Most Outstanding Law Firm and Best Residential Conveyancing Services are a testament to all we have achieved so far.” Company: Countrywide Conveyancing Services Name: Lianne Scott Email: [email protected] Web Address: www.countrywide.co.uk Address: 7th Floor, UK House, 180 Oxford Street, London, W1D 1NN UK Telephone: +44 (0)7712 538 753