Wealth & Finance July 2017

Wealth & Finance International 38 The Best-in-Class International Services OGENCY GLOBAL works with large law firms, nationally and internationally, as well as large in-house legal departments, assisting with corporate filings, corporate representation (registered agent) services, transactional services, compli- ance services and related support services. Karen Redman impresses us on the successes the firm has had in an upbeat start to the interview. “In the last decade, our firm has been offering more international ser- vices and assisting our clients with cross border transactions. Our pro- cess agent service is a high focus area that, on business days, provides 24-hour coverage for our domestic and international clients. Attorneys who work late hours to complete a transaction or prepare for closing, can rely on our global team to help with their process agent needs, to satisfy a condition precedent about their cross-border transactions.” “We have had tremendous success working with aviation firms, leasing houses and aircraft financiers that often require a New York or UK pro- cess agent in connection aircraft lease, purchase/financing transaction. Our model for this service is unique to our industry, particularly the 24-hour coverage that we offer, our high value pricing structure and our exceptionally trained multilingual staff.” “Our international services, especially, our international secured trans- actions services, have been a huge success among our law firm clients. As our clients work on transactions that involve overseas entities, the international due diligence searches create an important challenge for legal professionals. Whether they need a bankruptcy search in Australia or to form an entity in Mexico, they know that they count on COGENCY GLOBAL to retrieve the information as efficiently as possible.” Karen and Pushkala tell us about their roles in the firm, plus of course, the critical role their staff play in the success of the organisation. Karen informs us “I am the VP of Product Management, specialising in international corporate services. On a day to day basis, I am respon- sible for the knowledge base that delivers the best-in-class interna- tional services in several categories including international formations, compliance, registered office/agent and secured transactions. This also involves building an international agent network and work processes for each product.” Pushkala Sivaramakrishnan is the manager of COGENCY GLOBAL’S newest international office in London. Pushkala explains to us her day- to-day responsibilities. “My day-to-day responsibilities include managing a portfolio of clients in the UK and Europe, ensuring highest level of service delivery, building new business relationships in the region and managing the office staff. Our office plays a critical role in creating synergy between our global teams.” “Being in the service industry and working with legal professionals in law firms or corporate legal departments, we need to bring our ‘A’ game every single day. We know that as large deals are being executed world- wide by our clients, our timeliness, professionalism and responsiveness is instrumental in making their deals/transactions successful. We believe that we have the best staff in our industry. We also take pride in customising our services in every way possible to enable our clients to succeed. We believe in ‘substance over form’ and our staff is always willing to go the second mile for the client. We attribute our success to our highly motivated staff that has the ability to think on its feet.” Concerning client feedback and the challenges ahead for the firm and the wider industry, Pushkala concludes by offering her insights into both of these important issues. “Our clients think of us as a service provider with high integrity and a commitment to deliver ‘The Right Response at the Right Time, Every Time SM’. They also consider us as partners in completing important challenges facing them in today’s business landscape. Our team works very hard to understand the nature of our clients’ transactions, so that we can offer the highest quality service possible. They are appreciative of our capabilities in so many different countries, our quick turn-around time, our reasonable prices and the high value of our services.” “The challenges faced by our firm are no different than those facing the legal service industry in general. We are constantly working towards meeting the increased worldwide demand for our services by expand- ing our product lines and expertise in a diverse range of services. This means we must stay up to date with the changes across the globe and the resulting impact on our client’s transactions.” “Effective from May 1st this year, as part of firm-wide rebranding, the name of our firm changed from National Corporate Research Limited to COGENCY GLOBAL INC. and our name in London is now COGEN- Established in 1980 in the United States, COGENCY GLOBAL, formerly National Corporate Research, Ltd. (NCR), is a professional registered agent firm that provides responsive nationwide and international statutory representation, corporate and secured transaction services. We interviewed the firm’s VP of Product Management, Karen Redman, and Manager of the London Operations, Pushkala Sivaramakrishnan, to learn more about the firm and their important roles within it. C 1706WF04