Wealth & Finance May 2017

33 May 2017 Excellence in Human Service Interaction It is experience in these multiple verticals that has allowed Assurant to develop best practices for continued growth and service delivery and the firm prides itself on Implementing and managing customized solutions for clients. Assurant BPO has a proven history of helping companies cost effectively acquire new customers while maximizing profits by retaining and grow- ing their existing clientele. Assurant, has been a pioneer of introducing and supporting innovative business solutions in multiple verticals. “We help clients build a local subsidiary from the ground up, establish- ing a captive operation that we administer and run,” says president and CEO Ranjit David Ebenezer. “This provides maximum cost savings and complete control of the operation”. Whether applying our expertise to Managed Services, Customer Acqui- sition, Customer Service, Help Desk, or KPO Services, Assurant delivers dynamic scalable business solutions to fit small to medium sized com- panies. The Assurant management team has an average of 18 years of Call Centre and BPO experience at the senior level while the middle management team averages 12-15 years of experience. “Our strategy has always been to build a long term synergistic manage- ment team which we can leverage on our client’s behalf,” embellishes Ranjit. “We’re not there to tell clients how to run their business, but to facilitate and make sure their outsourcing experience is the best possible.” Assurant BPO Solutions Inc. has been a global provider of ITES (IT Enabled Services). In the Philippines, Assurant’s delivery is through a state of the art customized solutions. “Though our services are compatible for clients from any industry, we excel in designing and implementing a wide spectrum of call center initiatives ranging from inbound customer care, chat support, sales and help desk, to outbound services along with in-language services. “But it is not about the size of the engagement, it’s the depth of the engagement.” As the firm’s guides it towards being a customer centric company that focuses on understanding a client’s specific needs, it delivers results by building marketing partner chemistry with clients based on expertise, integrity, responsiveness and hands-on implementation. Assurant BPO Solutions Inc. is committed to providing service excel- lence with the high standards that all companies requires in providing a seamless interface with their customers. “By excellence we mean that we aim to simply be the best services organization globally; not the largest but simply the best. Every single human interaction will be personalized and touched with excellence, respect, courteousness and integrity crafted into an innovative solution.” Assurant BPO Solutions Inc. is a global leader of BPO, KPO and managed services solutions. The firm services clients in the Pharmaceutical, BPO, Logistics, Technology, Financial Services, Healthcare, Human Resources, Survey and Analysis fields. I 1704WF29