Wealth & Finance May 2017

Wealth & Finance International 54 Consultancy meets Human Interaction heir business consultants are driven by opportunities to contribute to their clients’ commercial success. They part- ner with clients to help generate revenue, reduce costs and transform the attitude, operations, and capabilities of each business. Working best when clients’ objectives demand tightly man- aged efforts that make direct progress toward clear business purposes is the driving force behind West Monroe Partners’ success. They are also technical experts, dedicated to building solutions that address the toughest technology and business challenges. Without pushing the hard sell, as they prefer clients to measure their work on its significance—the impact on the business and the value created as a result. West Monroe Partners’ teams are not siloed by skill-set, and often, at the individual level each consultant possesses the right balance of business acumen and technical experts to drive change and produce real results. These multidisciplinary teams are highly skilled, work fluidly across diverse industries, requirements and technologies, and show early results in an iterative manner. The company’s core difference is the team’s ability to blend business acumen with technical expertise. They are consultants and practitioners who understand business objectives and are highly proficient technologists. They partner with clients to drive quantified solutions expressed in exceptionally clear terms. Clients feedback that they love the experience, skills and spirit the West Monroe team brings to every relationship, due to a range of great qualities offered. Communication is at the height of their activities. As good communica- tion is a prerequisite to any successful relationship, they emphasize strong communication and transparent operations in everything they do—maintaining open dialogue with respect to project budgets, “hard- to-hear” issues, people matters, and other drivers of success, including earning client satisfaction. The company values real collaboration, instead of completing projects on clients’ behalf, or making decisions affecting the company without any input or regard for the owners. Instead they work with their clients—using integrated teams that include both client personnel and West Monroe’s so that they can assist, teach, and transition to make sure every client is fully prepared to sustain the benefits of the solution long after the consultancy role has ended. A core competency of the firm is their ability to understand, articulate and evaluate the functional dynamics of their clients’ business. Leveraging industry best practices, they chart the processes of today then model alternatives for how they can be made more effective and efficient when powered by new approaches and systems. This meticu- lous approach enables them to help clients to plan, design and manage programs that turn complex requirements into achievable results. West Monroe know how to do more with less—and equip clients to do the same. It is a rare organization that has all the resources necessary to deliver consistent day-to-day operations and tackle strategic change priorities. Therefore, West Monroe partner with clients on important ini- tiatives to bring in the accelerators and frameworks that enable clients to find order among chaos to make the most of limited resources. West Monroe value the quality, not quantity of their relationships. Sure, growth and development of our firm is important to them. But, they believe the best relationships are those that endure—those that enable the company to develop the kind of deep understanding of their clients’ business that helps them to drive greater value. One way they maintain these standards is the preference for organic growth—building their team deliberately over time with people who share similar values and work ethic. Lastly, and most importantly, West Monroe has eliminated the barriers to success. They deliver services with a strong, consistent work ethic and integrity—in large part because they “know” the people on their teams. They staff their projects with their own employee-owners of West Monroe, not contractors. Additionally, they have set up a quality assur- ance program, led by dedicated experienced personnel, to oversee their work and maintain high standards. They believe that their consistently high 9.0 client satisfaction score (on a 10.0 scale) speaks for itself and look forward to maintaining and growing that average into the future. Name: Gil Mermelstein Email: [email protected] Web Address: www.westmonroepartners.com Address: 222 West Adams Street, 11th Floor, Chicago, L 60606, USA Telephone: +1 (312) 989-1762 West Monroe Partners’ team is made up of an uncommon blend of business savvy consultants and technical experts that work together to achieve sustainable success. The firm’s Gil Mermelstein reveals more. T 1702WF52