W&F Q2 2021

www.wealthandfinance-news.com 12 Wealth & Finance International - Q2 2021 Best Service Management Conversational Tech Company 2020 Increasing productivity and efficiency for its clients, Aisera’s cloud-native management software is becoming the go-to option for companies across the board. With a vast array of capabilities that is only growing, its work is one of the most exemplary when it comes to intuitively automated personal interactions. Aisera’s AISM Architecture is a fully optimized team management service that is completely cloud enabled and fully end-to-end. Using a single AI platform across a multitude of services and allowing the accomplishment of multiple tasks all supported by the same software, it is multi-function and an invaluable business tool for the streamlining of processes across the board. Aisera provides service automation and empowers its clients to operate faster and more accurately. Improving business uptime, improved productivity, cost reduction, and consumer-like self-service for employees and customers, it cuts down on the manpower needed to handle basic processes and in-house operations by automating those with an intuitive and teachable AI interface. With Aisera, a client can turn their business into a high-volume resolution engine that is scalable to their business. This is one of the ways in which it makes itself highly cost effective, as its product can be scaled to match any company and their operations, ensuring that no client receives something too big or too small to handle what they need it to. Its self-service resolutions are quick and accurate, whilst allowing both customers and employees to enjoy a personalized and proactive AI service experience. In this way, it seeks to go against the notion that AI query resolution programmes are impersonal and clunky, ensuring its solution is empathic and well-designed. The platform itself is efficient and organized, allowing all encompassing AI Service Management that drives an efficient and automated service experience. Based on the principles of conversational engagement and workflow automation, it gives all users direct access to the tools their need to be more productive easier. AI and RPA solutions handle the direct interactions with end users. These programmes are concierge-grade, and with the technologies behind them being top of the range, they can help with everything from HR and sales to customer service and internal operations. Furthermore, AI Service Management integrates seamlessly with existing ticketing systems, knowledge bases, call centers, and customer service processes to automate those resolutions in a matter of seconds. Programmed with the ability to understand intent, sentiment, and ambiguous messages that other AI solutions find difficult, its clients and their end-users find themselves impressed by Aisera’s digitized multi- step employee conversations. This has been especially pivotal in the past year with the advent of a majority work from home culture. Without the ability to simply cross an office and ask a colleague, Aisera’s services allow them to get an answer quickly and efficiently without having to wait for a co-worker to be available to chat. Aisera’s services also learn quickly and efficiently, picking up on nuances and working practices exclusive to the company it is managing so it can adapt to them. Aisera combines user and service behavioural intelligence with supervised Jan21227 and unsupervised NLP, NLU, and NLG in order to do this. Furthermore, it connects to existing systems, tailoring itself to work with over 400 different connections such as ITSM, CSM, Alerting, Monitoring, Chat Provisions, and RPA. It is also both no-code and cloud-native, requiring no additional resources or onboarding for getting it set up – it just works. Aisera also offers clients the option of improving productivity by use of its catalog of over 1200 pre-built workflows. With all this in mind, it’s no wonder Aisera has become the trusted AI integration platform for so many businesses, and it looks forward to helping streamline the work of many more businesses in the future. Company: AISERA Contact: Kim del Fierro Website: aisera.com