W&F Q4 2021

Wealth & Finance International - Q4 2021 11 Most Innovative Insurance Provider – UK Outbacker Insurance provides specialist travel insurance for backpackers, as well as gap year and multi-destination travellers. Outbacker Insurance has designed its products to reduce the price of long haul and backpacker travel insurance without compromising the cover. Its specialised, flexible travel insurance will protect individuals while working or travelling abroad, wherever they are in the world. This is done with first class customer service, delivered by qualified staff and by truly rewarding customer loyalty. Outbacker policies are specifically structured to suit backpacker and long term travellers, offering cover for over 200 sports and activities, as well as working holidays and return trips to the UK. Critical to the company’s excellence service and success is its team members; their hard work and enthusiasm has been integral to the growth of the company over the past few years. At Outbacker, there is an emphasis on creativity and innovation, with team members encouraged to think outside the box to improve policy holders’ experiences, both during and post-policy purchase. While the company has seen great growth and success, the past year and a half has been difficult, like for many other businesses. COVID-19 had a huge impact on the travel insurance industry, with travel being heavily impacted by lockdowns and travel restrictions. Outbacker was at the forefront of the response to COVID-19 in the sector, with it being the first UK travel insurer to release travel insurance COVID cover in June 2020, offering some of the most comprehensive COVID cover in the market. It was also one of the first UK travel insurers to allow travel to “amber list” countries, as well as offered a range of changes to the flexibility of its policies, including the ability to move policies back at no cost and a “time on cancellation cover” based refund process. Outbacker policy holders are able to live chat, call or email to confirm up- to-date information on both their destination and journey home, including entry, quarantine, testing, forms and health insurance requirements. With a 4.5-star rating on TripAdvisor, one delighted Outbacker customer commented, “I needed travel insurance to gain entry to Thailand under new strict rules. Upon emailing Outbacker Insurance, [they were] incredibly helpful with everything I needed and answered any questions I had. I then asked for a special letter stating some specific details for government officials to look at. [They] got me this letter within an hour of me asking for it when it could take up to five days. This speed, efficiency and helpfulness has not gone unnoticed and I am incredibly grateful for your service.” Another said, “Amazing service! I am so grateful and can only highly recommend them! I’ve been stuck abroad due to COVID and this meant I had to extend my insurance. I’ve contacted Outbacker a week in advance, but somehow I missed the quote. My insurance expired, which is a real headache to sort if you are already out of your country. Outbacker’s support was so helpful. [They] managed to get the extension reinstated for me even though my insurance has already expired! I am so, so grateful! Thank you so much! Choose them! They will look after you!” Neil Wright, Director at Outbacker Insurance, said “We are thrilled to have won the award for most innovative insurance provider in the UK. It is a testament to the ingenuity and dedication of the whole team who strive to make Outbacker a perfect fit for the specific needs of our backpacker and long term travel customers. With countries across the globe beginning to open up, we are looking forward to helping thousands more intrepid explorers travel the world safely over the coming months.” Company: Outbacker Insurance Website: www.outbackerinsurance.co.uk Oct21051